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by Pro-Counselling

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Out-of-hours counselling

 

Out-of-hours telephone counselling

Out-of-hours online counselling via an appointment

 

If you are a King’s Online Student who is studying a postgraduate course online please click here

Important to know: Pro-Counselling cannot provide supporting letters for Mitigating Circumstances Forms or liaise with tutors.

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Out-of-hours telephone counselling – Up to 6 sessions

 

Pro-counselling offers to King’s College students out-of-hours access to telephone counselling.

 

You can use this out-of-hours telephone counselling service if you are experiencing a low to moderate issue (CORE-10 score 25 or below).

Please, calculate your CORE-10 score here. 

Our therapists provide short-term (up to 6 sessions), solution-focused counselling support for low to moderate issues to offer you immediate advice or to guide you towards a solution.

Counselling support can be accessed from 5 pm to 9 am during weekdays, 24 hours on weekends and 24 hours on King’s College closure days.

 

Please, refrain from using this service if:

  • You are in crisis and you need the urgent intervention of the emergency services.
  • Your CORE-10 score is above 25.
  • You believe the advice or short-term counselling support of a therapist would not help.

 

If you are in a crisis:

Please, visit the Crisis Support page

 

If you would like counselling support for a severe issue (CORE-10 score above 20):

Please access King’s College Counselling and Mental Health Service (CMHS) via self-referral using the links below:

https://internal.kcl.ac.uk/student/SupportandAdvice/health/counselling/appointments2

https://corenet2.coreims.co.uk/KCL/selfreferral/selfreferralstart.aspx

 

For any other support and student services:

Please, visit Student Services Online

 

This is a confidential service , but you will be required to provide your student ID number when accessing our service. If you are at risk to self or harm to others we may need to extend confidentially and share this information with other relevant King’s Student Services. We will always aim to seek your consent, but there may be some circumstances where this will not be possible.

Pro-Counselling’s affiliate therapists are all UK-based, fully trained, and qualified to British standards. They are registered members or accredited members of the BACP and/or UKCP.

 

How it works

  1. Go to the online portal here.
  2. Choose a therapist currently online and make a note of their 4-digit code.
  3. Please, have your King’s College student number ready.
  4. Call the Freephone number, you will be asked for your student number and the 4-digit code of the therapist chosen.
  5. The therapist will answer the phone.

If you do not have access to the internet, call the Freephone number and press * when prompted to be connected with one of the therapists available.

 

Accessing out-of-hours telephone counselling outside the UK

If you are not in the UK, you will not be able to call the UK Freephone number. However, you can still access the telephone counselling platform by calling +44 (0) 208 138 9107 (UK national rate). However, to access out-of-hours** counselling support without communication charges, you can request an out-of-hours** online counselling appointment here.

** 5 pm to 9 am during weekdays, 24 hours on weekends and 24 hours on King’s College closure days – UK time (GMT+1)

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0808 196 6172*

Available Monday-Friday from 5pm to 9am and 24 hours during weekends and King’s College closure days.

*UK Freephone number from a mobile or a landline.

If you are calling outside the UK

+44 (0) 208 138 9107**

Available Monday-Friday from 5pm to 9am and 24 hours during weekends and King’s College closure days.

**UK national rate from a mobile or a landline.

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Calculate your Core-10 score

Core-10 assessment

Please answer all the questions below to calculate your Core-10 score

1. Over the last week...I have felt tense, anxious or nervous
2. Over the last week...I have felt I have someone to turn to for support when needed
3. Over the last week... I have felt able to cope when things go wrong
4. Over the last week... Talking to people has felt too much for me
5. Over the last week...I have felt panic or terror
6. Over the last week...I made plans to end my life
7. Over the last week... I have had difficulty getting to sleep or staying asleep
8. Over the las week... I have felt despairing or hopeless
9. Over the last week...I have felt unhappy
10. Over the last week... Unwanted images or memories have been distressing me
If your score is above 25, please refrain from using this service and access instead King’s College Counselling and Mental Health Service (CMHS) via self-referral using the links below:

https://internal.kcl.ac.uk/student/SupportandAdvice/health/counselling/appointments2

https://corenet2.coreims.co.uk/KCL/selfreferral/selfreferralstart.aspx

 

Online counselling – Up to 6 sessions

 

You can use this out-of-hours online counselling service if you are experiencing a low to moderate issue (CORE-10 score 25 or below).

Please, calculate your CORE-10 score here. 

 

Please, fill in the form below and a therapist will get in touch with you shortly to arrange a session at a convenient date and time (out-of-hours only). The online counselling sessions are usually delivered via Zoom, but please, notify us or the therapist if you prefer to use another platform.

 

Please, refrain from using this service if:

  • You are in crisis and you need the urgent intervention of the emergency services.
  • Your CORE-10 score is above 25.
  • You believe the advice or short-term counselling support of a therapist would not help.

 

If you are in a crisis:

Please, visit the Crisis Support page

 

If you would like counselling support for a severe issue (CORE-10 score above 20):

Please access King’s College Counselling and Mental Health Service (CMHS) via self-referral using the links below:

https://internal.kcl.ac.uk/student/SupportandAdvice/health/counselling/appointments2

https://corenet2.coreims.co.uk/KCL/selfreferral/selfreferralstart.aspx

 

For any other support and student services:

Please, visit Student Services Online

 

 

This is a confidential service , but you will be required to provide your student ID number when accessing our service. If you are at risk to self or harm to others we may need to extend confidentially and share this information with other relevant King’s Student Services. We will always aim to seek your consent, but there may be some circumstances where this will not be possible.

Pro-Counselling’s affiliate therapists are all UK-based, fully trained, and qualified to British standards. They are registered members or accredited members of the BACP and/or UKCP.

Online Counselling Request Form

Preferred contact (Email or SMS)

Preferred mode of therapy

15 + 5 =

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 If you have any queries, or you are experiencing difficulties using the service, or would like to provide feedback, please, email us at contact@pro-counselling.co.uk