The Chartered Management Institute (CMI) defines a difficult conversation as a face to face exchange of information and views between two people. A difficult conversation is one whose primary subject matter is potentially contentious and/or sensitive and may elicit...

Stress is the adverse reaction people have to excessive pressures or other types of demand placed on them. There is a clear distinction between pressure, which can create a ‘buzz’ and be motivating, and stress, which occurs when this pressure becomes excessive. We all...

There’s a growing interest in the UK about management styles. Many organisations want their senior staff to exhibit a strong management approach. They feel this is the only way to successfully pull through hard economic times. But strong management can easily spill...

Taking more time off work than usual Greater use of substances such as alcohol, tobacco and drugs (prescription and illegal) Increased irritability, poor concentration, reduced productivity Deteriorating personal or work relationships, including bullying behaviours...

Management standards The Management Standards cover six key areas of work design that, if not properly managed, are associated with poor health and wellbeing, lower productivity and increased sickness absence. In other words, the Standards cover the primary sources of...