Handling a difficult conversation

Handling a difficult conversation

The Chartered Management Institute (CMI) defines a difficult conversation as a face to face exchange of information and views between two people. A difficult conversation is one whose primary subject matter is potentially contentious and/or sensitive and may elicit...
What is work-related stress and how to tackle it?

What is work-related stress and how to tackle it?

Stress is the adverse reaction people have to excessive pressures or other types of demand placed on them. There is a clear distinction between pressure, which can create a ‘buzz’ and be motivating, and stress, which occurs when this pressure becomes excessive. We all...