My Wellbeing Space

by Pro-Counselling

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Out-of-hours telephone counselling

 

Pro-counselling offers to King’s College students out-of-hours access to telephone counselling and online counselling.

 

You can use our service if you are experiencing a low to moderate issue. 

Our therapists provide short-term, solution-focussed counselling support for low to moderate issues to offer you immediate advice or to guide you towards a solution.

Counselling support can be accessed from 5 pm to 9 am during weekdays, 24 hours on weekends and 24 hours on King’s College closure days.

 

Please, refrain from using this service if:

  • You are in crisis and you need the urgent intervention of the emergency services.
  • You believe you are experiencing a severe or critical issue.
  • You believe the advice or short-term counselling support of a therapist would not help.

If you are in a crisis -> 

If you are experiencing a sever or critical issue ->

If you have a query related to finance / legal ->

If you have a query related to visas and immigration ->

If you have a query related to Campus / University life ->

 

The calls are never listened to or recorded. The details of your discussions will remain confidential, except where there is a clear risk to yourself, others, or where there are significant concerns about health. All illegal activities will also be discussed with appropriate agencies. Whilst the detailed content of your discussion will remain confidential, you will be required to notify your student number when accessing our service and this information may be shared with other relevant in-house Student Services.

Pro-Counselling’s affiliate therapists are all UK-based, fully trained, and qualified to British standards. They are registered members or accredited members of the BACP and/or UKCP.

 

How it works

  1. Go to the online portal here.
  2. Choose a therapist currently online and make a note of their 4-digit code.
  3. Please, have your King’s College student number ready.
  4. Call the Freephone number, you will be asked for your student number and the 4-digit code of the therapist chosen.
  5. The therapist will answer the phone.

If you do not have access to the internet, call the Freephone number and press * when prompted to be connected with one of the therapists available.

 

Accessing out-of-hours telephone counselling outside the UK

If you are not in the UK, you will not be able to call the UK Freephone number. However, you can still access the telephone counselling platform by calling +44 (0) 208 138 9107 (UK national rate). However, to access out-of-hours** counselling support without communication charges, you can request an out-of-hours** online counselling appointment here.

** 5 pm to 9 am during weekdays, 24 hours on weekends and 24 hours on King’s College closure days – UK time (GMT+1)

0808 196 6172*

Available Monday-Friday from 5pm to 9am and 24 hours during weekends and King’s College closure days.

*UK Freephone number from a mobile or a landline.

Online counselling

 

You can request an counselling session if you are experiencing a low to moderate issue. Please, fill in the form below and a therapist will get in touch with you shortly to arrange a session at a convenient date and time (out-of-hours only). The online counselling sessions are usually delivered via Zoom, but please, notify us or the therapist if you prefer to use another platform.

 

Please, refrain from using this service if:

  • You are in crisis and you need the urgent intervention of the emergency services.
  • You believe you are experiencing a severe or critical issue.
  • You believe the advice or short-term counselling support of a therapist would not help.

If you are in a crisis -> 

If you are experiencing a sever or critical issue ->

If you have a query related to finance / legal ->

If you have a query related to visas and immigration ->

If you have a query related to Campus / University life ->

The details of your discussions will remain confidential, except where there is a clear risk to yourself, others, or where there are significant concerns about health. All illegal activities will also be discussed with appropriate agencies. Whilst the detailed content of your discussion will remain confidential, you will be required to notify your student number when accessing our service and this information may be shared with other relevant in-house Student Services.

Pro-Counselling’s affiliate therapists are all UK-based, fully trained, and qualified to British standards. They are registered members or accredited members of the BACP and/or UKCP.

Online Counselling Request Form

Preferred contact (Email or SMS)

Preferred mode of therapy

15 + 13 =

Self-Help Tools

Self-help tools

In this area, you will find material that can increase your understanding of common mental health issues. You will also find guides, ‘how-to’ articles, podcasts, videos, relaxation packs and checklists that can help you live a healthier lifestyle, have a better work-life balance, and improve how you relate to others.

Self-help resources during the coronavirus outbreak

We know that the coronavirus outbreak is generating a lot of uncertainty and stress in the workplace and with your family members. We have created a new section on your wellbeing space where you will be able to access resources that our therapists have prepared to help you cope during this period.